Get New Insights by Asking for Criticism

It’s one thing to make a state visit to your front-line employees, like the Queen of England inspecting her household staff before a big party. It’s quite another thing to actually get down into the trenches or, if that’s not possible, get unfiltered feedback and...

Innovation Insight: Lessons from the GM Meltdown

It may have been true that even a decade ago, a successful leader could have been a technocrat, well versed in one facet of the business, who could depend on external reports and data inputs to fill in the gaps and make up for the fact that he or she was functionally...